Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Hotel Memphis! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire position offers competitive pay, flexible shift work, and growth opportunities in the heart of Memphis' tourism district. If you thrive in fast-paced environments and excel at creating memorable stays, apply today to start your rewarding hospitality career!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone lines and digital communications with exceptional professionalism
- Process payments and resolve billing discrepancies promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local Memphis tourism ambassador providing insider recommendations
- Execute shift change procedures with precision and attention to detail
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management software (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling accuracy
- Valid Tennessee driver's license (for local errands)
- Positive attitude and problem-solving mindset