Job Description
Join our award-winning hospitality team as a Front Desk Agent - Night Shift in the heart of Wichita, Illinois! We're seeking a dynamic professional to deliver exceptional guest experiences during evening and overnight hours. If you thrive in fast-paced environments, possess excellent communication skills, and are passionate about creating memorable stays, this role is your gateway to career growth in the luxury hospitality sector.
What We Offer:
- Competitive hourly pay plus performance incentives
- Comprehensive training and development programs
- Health benefits and retirement plans (after 90 days)
- Employee discounts on hotel stays and dining
- Supportive, inclusive team culture
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency using hotel management systems
- Respond to guest inquiries and resolve concerns promptly, exceeding expectations
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Handle cash transactions, process payments, and maintain accurate financial records
- Monitor security protocols and ensure a safe environment for guests and staff
- Perform nightly audits and prepare shift reports for management
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in a hotel setting
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong multitasking abilities with excellent time management skills
- Exceptional communication and conflict-resolution skills
- Ability to work independently and make sound decisions during overnight shifts
- Basic knowledge of local attractions and transportation options
- Flexible availability including weekends, holidays, and overnight shifts