Job Description
Join our award-winning team at Grand Mesa Hotel & Resort as an Entry-Level Front Desk Agent! Perfect for career starters seeking dynamic hospitality experience in Mesa's vibrant tourism scene. Enjoy competitive pay, comprehensive training, and opportunities for advancement while delivering exceptional guest experiences. Shift work includes evenings, weekends, and holidays – ideal for night owls and early birds!
Responsibilities
- Check-in/out guests with efficiency and warmth using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly with exceptional service recovery
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local Mesa tourism ambassador with area knowledge
- Maintain lobby security and access control protocols
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- 0-2 years customer service or hospitality experience
- Proficiency in basic computer systems (MS Office, PMS software)
- Exceptional communication and conflict resolution skills
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Ability to stand for extended periods and lift 15 lbs
- Valid Arizona driver's license preferred