Job Description
Welcome to The Suntan Miami, a premier destination nestled in the vibrant heart of South Beach. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our exceptional team. As the first point of contact for our distinguished guests, you will be the heartbeat of our operation, ensuring every visitor feels welcomed, valued, and comfortable.
In this role, you will manage the front desk operations with precision and grace, handling everything from high-end check-ins to seamless check-outs. If you have a passion for hospitality and a knack for creating memorable guest experiences, we invite you to apply for this exciting opportunity.
Responsibilities
- Guest Welcome & Check-In: Greet arriving guests warmly, verify reservations, and process check-ins efficiently using our property management system.
- Front Desk Operations: Manage phone inquiries, take accurate reservations, and handle front desk correspondence with professionalism.
- Revenue Management: Proactively upsell room types and promote hotel amenities to enhance the guest experience and maximize revenue.
- Guest Relations: Address guest requests and resolve any issues or complaints promptly to ensure high satisfaction and retention.
- Lobby Maintenance: Maintain the cleanliness, organization, and aesthetic appeal of the front desk area and lobby lounge.
- Communication: Relay important messages to departments (housekeeping, maintenance) and coordinate services for guests.
Qualifications
- Experience: Minimum of 1-2 years of experience in a luxury hotel front desk or hospitality environment.
- Education: High school diploma or GED required; hospitality certification or degree is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, PMS).
- Language: Strong verbal and written communication skills in English; bilingual (Spanish) is highly preferred.
- Soft Skills: Exceptional interpersonal skills, patience, and a strong focus on guest service and attention to detail.
- Professionalism: Maintains a professional appearance and demeanor at all times.