Job Description
Are you a people-person looking to launch a career in the heart of Miami? Biscayne Bay Luxury Suites is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional hospitality experiences to travelers from around the globe.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We offer a comprehensive training program, a supportive work environment, and clear pathways for professional growth within the hospitality industry.
Why Join Us?
- Competitive hourly rate ($15.00 - $18.00)
- Employee discounts on hotel stays
- Flexible scheduling options
- Opportunities for advancement into management
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Greet guests warmly upon arrival and provide a positive first impression.
- Answer incoming calls, manage emails, and respond to guest inquiries in a timely manner.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain the cleanliness and organization of the front desk and lobby areas.
- Handle guest complaints or requests with patience, empathy, and professionalism.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required (we train!).
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A friendly, professional demeanor with a focus on guest satisfaction.