Job Description
Join our award-winning luxury resort in Miami as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking charismatic professionals who thrive in fast-paced environments and deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality group. Work in stunning South Florida surroundings while mastering premium service standards.
Responsibilities
- Manage check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with grace and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and valet teams for seamless operations
- Upsell resort amenities and packages to enhance guest experiences
- Maintain a clean, organized front desk area at all times
- Execute emergency procedures and security protocols as needed
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license with clean record
- Fluency in English; Spanish proficiency highly preferred
- Professional appearance and polished demeanor