Job Description
Are you a people-person looking for an exciting opportunity in the heart of Miami? The Biltmore Miami is currently seeking a dedicated Front Desk Agent to join our elite hospitality team.
We believe in nurturing talent. Whether you are new to the industry or looking for a fresh start, our comprehensive training program ensures you have everything you need to succeed. We offer a vibrant work environment, competitive benefits, and a chance to be the face of luxury.
Why Join Us?
- Competitive Compensation: $16.00 - $22.00 per hour.
- No Experience Necessary: We provide full training.
- Flexible Scheduling: Work-life balance is a priority.
- Employee Perks: Hotel discounts, meal plans, and career growth.
Don't miss this chance to launch your career in one of the world's most dynamic cities. Apply today and become part of our family.
Responsibilities
- Provide exceptional guest service by greeting visitors, handling inquiries, and managing check-in and check-out processes efficiently.
- Operate hotel management software to update guest information, process payments, and manage room inventory.
- Answer incoming calls, respond to emails, and manage the reception area to ensure a welcoming atmosphere.
- Assist in maintaining the cleanliness and organization of the front desk, lobby, and common areas.
- Resolve guest complaints or issues promptly and professionally, escalating complex matters to management when necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces are pristine.
Qualifications
- Must be 18 years or older.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Strong interpersonal skills and a proactive attitude towards problem-solving.
- Ability to work various shifts, including weekends and holidays.
- Fluency in English is required; Spanish is a significant plus due to the Miami market.