Job Description
Join our award-winning team at Grand Legacy Hotels in the heart of downtown Dallas! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our global guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in one of Texas' most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera/PMS) efficiently
- Handle emergency situations following established protocols
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if airport transfers required)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent