Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Minneapolis! We're seeking enthusiastic individuals to create memorable guest experiences at our luxury downtown hotel. No hospitality experience required—just your positive attitude and dedication to excellence. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a dynamic environment.
Responsibilities
- Deliver exceptional guest service with warm greetings and efficient check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries using our property management system
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Assist with valet services and luggage handling as needed
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Exceptional communication and interpersonal skills
- Proficient in basic computer applications and willingness to learn hotel systems
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Valid driver's license preferred for valet duties