Job Description
Welcome to Grand Hotel New Orleans, a beacon of luxury in the historic French Quarter. We are currently seeking a charismatic and detail-oriented Front Desk Agent to join our elite team. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you.
As a Front Desk Agent, you are the first impression of our hotel. You will manage guest arrivals and departures with grace, handle inquiries, and ensure our lobby is a welcoming oasis. We offer a competitive salary, excellent benefits, and the chance to work in one of the world's most vibrant cities.
Why Join Us?
- Competitive hourly pay ($18 - $22)
- Employee discounts on dining and spa services
- Opportunity for advancement within a luxury property
Responsibilities
- Check guests in and out efficiently, verifying payment and preferences.
- Respond to phone calls and emails with a warm, professional tone.
- Manage the front desk switchboard and direct calls appropriately.
- Handle cash transactions and balance the daily register accurately.
- Maintain a clean and organized lobby area at all times.
- Resolve guest complaints and issues with empathy and speed.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of front desk or guest services experience preferred.
- Strong computer proficiency, specifically in hotel PMS systems (Opera, etc.).
- Excellent verbal communication and interpersonal skills.
- Ability to stand for long periods and lift moderate amounts of weight.