Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in the heart of New York City! We're seeking a charismatic Front Desk Agent to deliver world-class guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of the world's most vibrant cities. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and dining teams to ensure guest satisfaction
- Perform nightly audits and generate daily operational reports
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 2 years front desk experience in luxury/hotel environment
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently in high-pressure situations
- Valid New York State Hospitality License preferred
- Strong knowledge of NYC attractions, transportation, and events
- Fluency in English; Spanish or Mandarin highly desirable
- Flexible availability including nights, weekends, and holidays