Job Description
Welcome to Manhattan Hospitality Group, where we redefine the standard of excellence in luxury service. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of New York City. This is an incredible opportunity for individuals looking to launch or advance their career in the hospitality industry with no prior experience required.
In this role, you will serve as the face of our establishment, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer comprehensive training programs and a supportive environment to help you succeed in this fast-paced industry.
Why Join Us?
- Competitive salary and performance-based bonuses.
- Full benefits package including medical, dental, and vision insurance.
- Generous employee discounts on dining and accommodations.
- Clear career progression pathways within the hospitality sector.
- Modern, collaborative work culture in a prime Manhattan location.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests, handling check-ins and check-outs with efficiency and a smile.
- Guest Services: Respond to guest inquiries regarding local attractions, dining, and services promptly and accurately.
- Communication: Manage incoming calls and emails, directing messages to the appropriate departments while maintaining a professional demeanor.
- Lobby Management: Maintain a tidy and organized lobby area, managing package deliveries and assisting with directions.
- Reservation Support: Assist in updating reservation systems and managing guest requests to ensure a seamless stay experience.
- Problem Solving: Address guest concerns or complaints calmly and effectively, escalating issues to management when necessary.
- Administrative Tasks: Perform basic data entry, cash handling, and filing duties as required.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous front desk or customer service experience is preferred but not mandatory; we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished appearance and professional attitude are essential.
- Computer Skills: Basic proficiency with computers and hotel management software is a plus.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Interpersonal Skills: Strong customer service orientation with a genuine desire to help others.