Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the luxurious Grand Omaha Hotel. This premium downtown property seeks a charismatic professional to deliver exceptional guest experiences during our overnight operations. You'll be the first point of contact for late arrivals, managing check-ins, resolving inquiries with grace, and ensuring seamless service while maintaining hotel security protocols. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Omaha's vibrant downtown.
Responsibilities
- Efficiently manage guest check-ins/check-outs and room assignments during overnight hours
- Handle guest inquiries with exceptional service and problem-solving skills
- Monitor security systems and respond to emergency situations promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare shift reports
- Uphold brand standards through consistent service delivery
Qualifications
- Previous front desk or hospitality experience strongly preferred
- Exceptional communication and conflict resolution abilities
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to work independently with minimal supervision
- Valid Nebraska driver's license with clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of local area attractions and services
- Professional appearance and polished demeanor