Job Description
Join our prestigious downtown hotel as a Night Auditor and become the cornerstone of our overnight operations! We're seeking a detail-oriented professional to manage front desk activities, ensure guest satisfaction, and maintain financial accuracy during evening hours. Enjoy a competitive salary, comprehensive benefits package, and a dynamic work environment in the heart of Kansas City's vibrant arts district.
Responsibilities
- Manage front desk operations including check-ins/check-outs, guest inquiries, and reservation management
- Perform daily audits of guest accounts and payment processing systems
- Address guest concerns promptly to ensure exceptional overnight service
- Prepare detailed shift reports and financial reconciliation documents
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate records of incident reports and lost items
- Serve as primary point of contact for emergency situations
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Strong mathematical aptitude and attention to financial detail
- Exceptional customer service and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Missouri driver's license and reliable transportation
- Flexible availability including weekends and holidays