Job Description
Join our award-winning luxury hotel's overnight team as a Night Auditor, where you'll become the heartbeat of our operations during twilight hours. This pivotal role combines financial precision with exceptional guest service in a dynamic, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our renowned hospitality brand. Our state-of-the-art facility in the heart of Houston's Uptown district offers modern amenities and a supportive team culture.
Responsibilities
- Manage front desk operations during overnight shifts, ensuring seamless check-ins/check-outs
- Perform daily audits of guest accounts, cash handling, and financial transactions
- Respond to guest inquiries and resolve service issues with exceptional professionalism
- Monitor security systems and coordinate with overnight security personnel
- Prepare accurate financial reports for management review
- Maintain accurate guest records and reservation systems
- Coordinate with housekeeping and maintenance departments for overnight needs
Qualifications
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong mathematical aptitude and attention to detail
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license (if required for property errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Houston area attractions preferred