Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent on our vibrant night shift! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while exploring Boston's nightlife scene before or after your shift. Perfect for night owls who thrive in fast-paced hospitality settings.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Uphold brand standards for luxury service excellence
- Monitor safety protocols during overnight operations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability including weekends
- Boston hospitality certification preferred
- Basic knowledge of local area attractions and transportation