Job Description
Join our award-winning team as a Front Desk Agent for the prestigious Grand Sunset Hotel in Los Angeles! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our peak evening hours. This role offers competitive pay, comprehensive benefits, and career advancement opportunities within our renowned hospitality brand. If you're passionate about creating memorable guest moments and thrive in a fast-paced environment, apply today to become part of LA's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, security, and maintenance teams
- Maintain detailed records of guest requests and special accommodations
- Process payments and manage cash/credit card transactions securely
- Execute emergency procedures and maintain safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work independently during night shift hours
- Valid California driver's license (for shuttle operations)
- Flexible availability including weekends and holidays
- Basic knowledge of Los Angeles attractions and transportation
- First Aid/CPR certification preferred