Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Harbor Inn! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
As the first point of contact for overnight guests, you'll handle check-ins, manage reservations, and resolve inquiries with grace and efficiency. Enjoy competitive pay, comprehensive training, and a supportive work culture that values your growth. Apply today to become part of Jacksonville's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Process payments and maintain accurate financial records
- Address guest inquiries and resolve service concerns promptly
- Coordinate with housekeeping and security departments
- Monitor security protocols during overnight operations
- Prepare end-of-night reports and shift handovers
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Florida driver's license (for airport shuttle duties)
- Basic knowledge of Jacksonville attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required