Job Description
Welcome to the heart of Florida! Sunshine State Hospitality Group is seeking a dedicated and dynamic Front Desk Agent to join our award-winning team in Orlando. We are looking for individuals who are passionate about hospitality and thrive in a fast-paced, luxury environment.
As a Night Shift Agent, you will be the welcoming face of our hotel during the quiet hours, ensuring our guests have a seamless and restful stay. If you are looking for a career in the tourism industry with flexible shift options and competitive benefits, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discounts on dining and spa services
- Opportunities for career advancement within the group
- A vibrant, team-oriented work culture
Responsibilities
- Check guests in and out efficiently using property management software (PMS).
- Handle guest inquiries, complaints, and requests with the highest level of professionalism and empathy.
- Manage overnight front desk operations, including security rounds and key control.
- Process payments and prepare accurate daily reports and logs.
- Assist with luggage handling and valet coordination when needed.
- Ensure the lobby area is clean, organized, and welcoming at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous hospitality or customer service experience is preferred.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and typing skills.
- Ability to stand or walk for extended periods.