Job Description
Join our award-winning team at Grand City Hotels & Resorts in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional guest experiences through our full-time shift-based positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Milwaukee.
Responsibilities
- Provide exceptional guest service during assigned shifts (morning, evening, or overnight)
- Handle check-in/check-out procedures efficiently using hotel management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Uphold cleanliness and safety standards in public areas
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency with basic computer systems and reservation software
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods