Job Description
Join our award-winning oceanfront resort as a Front Desk Agent and become the first point of contact for our guests! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. This full-time position includes competitive pay, comprehensive benefits, and opportunities for growth within our luxury hospitality brand. Work in a dynamic environment where your customer service skills shine, and enjoy shift flexibility to support our 24/7 operations.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Market hotel amenities and upsell services to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Virginia Beach tourism attractions
- Valid driver's license and reliable transportation