Job Description
Join our award-winning team at Grand Horizon Hotels, where exceptional hospitality meets iconic Chicago views. We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during our vibrant night shift. This role is perfect for night owls who thrive in fast-paced environments and want to be the first point of contact for our discerning guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Why Join Us? • Night shift differential pay • Health/dental/vision benefits • Free hotel stays nationwide • Career advancement programs • Employee discounts on dining & entertainment
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining high service standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile nightly reports
- Coordinate with housekeeping, security, and maintenance teams
- Uphold brand standards for safety, cleanliness, and guest satisfaction
- Assist with emergency procedures and incident reporting
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Valid Illinois driver's license (if driving required)
- Flexible availability including weekends/holidays
- Basic knowledge of Chicago attractions and transportation