Job Description
Launch your hospitality career at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No experience required – we provide comprehensive training to develop your skills in customer service, reservations, and hotel operations.
Why Join Us?
- Competitive starting pay with growth opportunities
- Free hotel industry certification program
- Flexible scheduling and team-based environment
- Employee discounts on hotel amenities
Perfect for career changers, recent graduates, or anyone passionate about hospitality!
Responsibilities
- Guest check-in/out procedures using PMS systems
- Reservation management and room assignment optimization
- Resolve guest inquiries with empathy and efficiency
- Coordinate housekeeping and maintenance requests
- Process payments and maintain financial records
- Uphold brand standards through exceptional service
- Collaborate with cross-departmental teams
Qualifications
- No prior experience required – we train!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, navigation)
- Problem-solving and multitasking abilities
- Positive attitude and service-oriented mindset
- Availability for flexible shifts (evenings/weekends)