Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic individuals to create unforgettable experiences for our international guests. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of America's most vibrant cities. Why You'll Love Working Here:
- Comprehensive training and certification programs
- Employee discounts on dining and accommodations
- Health and wellness benefits for part-time staff
- Dynamic team environment with daily cultural exchanges
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage room reservations and optimize occupancy rates through strategic upselling
- Resolve guest inquiries with empathy and efficiency, including VIP requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Act as local tourism ambassador with comprehensive knowledge of DC attractions
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English and Spanish (bilingual preferred)
- Ability to multitask in fast-paced environments with attention to detail
- Valid Washington DC food handler certification (or willingness to obtain)
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and polished interpersonal demeanor