Job Description
Join our award-winning luxury waterfront hotel as a Front Desk Agent and become the face of exceptional hospitality during our busiest hours. This night shift role offers competitive pay, comprehensive benefits, and career advancement opportunities in Baltimore's vibrant tourism district. We're seeking a detail-oriented professional who thrives in dynamic environments and embodies our commitment to guest satisfaction.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries, resolve complaints, and coordinate special requests 24/7
- Maintain accurate room status and reservation systems using OPERA software
- Monitor security protocols and manage access for overnight guests and staff
- Process payments, manage cash floats, and reconcile nightly reports
- Coordinate with housekeeping, security, and maintenance teams
- Prepare arrival packages and anticipate guest needs proactively
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hospitality management systems (PMS)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Maryland hospitality alcohol certification (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic knowledge of Baltimore attractions and transportation
- Strong attention to detail and cash handling accuracy