Job Description
Join our award-winning downtown Milwaukee hotel as an Entry-Level Front Desk Agent! We're seeking energetic hospitality professionals to create memorable guest experiences while launching your career in the luxury hotel industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Wisconsin's premier destinations.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, PMS systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Milwaukee residency required