Job Description
Join our award-winning luxury hotel in downtown Jacksonville and become the first point of contact for our esteemed guests! As a Night Shift Front Desk Agent, you'll deliver exceptional service during peak evening hours while enjoying a dynamic, team-oriented environment. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our renowned hospitality group. Experience the thrill of working in a 5-star property while making meaningful connections with travelers from around the world.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room assignments, reservations, and payment processing using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security protocols and maintain lobby area during overnight hours
- Coordinate with housekeeping and maintenance teams for guest service needs
- Process night audit reports and reconcile daily transactions
- Execute upselling strategies to enhance guest experience and revenue
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Jacksonville attractions and services
- Flexibility to work weekends, holidays, and special events
- High school diploma or equivalent required