Job Description
Join our award-winning team at Grand Harbor Hotels in Boston, where we redefine hospitality excellence. We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. This is your opportunity to shine in a dynamic role where your attention to detail and warm personality create memorable stays for international travelers and business professionals alike. Enjoy competitive compensation, comprehensive benefits, and career advancement in Boston's premier hospitality destination.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours with precision and efficiency
- Address guest inquiries and resolve issues promptly, exceeding service standards
- Operate hotel management systems (Opera, etc.) to manage reservations and billing
- Coordinate with night audit team for accurate financial reconciliation
- Maintain security protocols and monitor hotel premises overnight
- Handle emergency situations calmly and professionally
- Collaborate with housekeeping and security teams for operational excellence
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Exceptional communication skills with fluency in English
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work independently during overnight shifts with minimal supervision
- Valid Massachusetts driver's license preferred
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Boston attractions and transportation systems