Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Horizon Hotels! We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Phoenix's vibrant hospitality scene. Apply today and become the first face of luxury for our nocturnal guests!
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth
- Handle reservation modifications and special requests
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Operate hotel management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk experience
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Proficiency with PMS systems (Opera preferred)
- Flexible schedule including nights/holidays
- Basic knowledge of Phoenix attractions/transport
- Valid Arizona driver's license (if required for duties)