Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the heart of our overnight guest experience. We're seeking a dynamic hospitality professional to manage our 24/7 operations with exceptional service and efficiency. Enjoy competitive pay, comprehensive benefits, and career growth in one of Phoenix's premier destinations.
Why Join Us?
• Premium downtown location with complimentary parking
• Medical, dental, and vision insurance starting Day 1
• 401(k) with 6% employer match
• Employee room discounts at 500+ global properties
• Tuition reimbursement program
Responsibilities
- Check-in/out guests with speed and precision using Opera PMS
- Handle guest inquiries and resolve issues with 5-star service
- Manage room assignments and maximize occupancy rates
- Process payments and maintain accurate financial records
- Coordinate with security and housekeeping for overnight operations
- Execute emergency procedures calmly and effectively
- Upsell amenities and services to enhance guest experiences
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Flexible schedule availability including weekends/holidays
- Valid Arizona driver's license and clean driving record
- Ability to stand/walk for 8+ hours
- Basic math and cash handling skills
- Spanish fluency strongly preferred
- COVID-19 vaccination required