Job Description
Join our dynamic hospitality team as a Front Desk Agent on the night shift! As the first point of contact for our valued guests, you'll create memorable experiences while ensuring seamless operations during overnight hours. This role offers competitive compensation, growth opportunities, and the chance to work in Omaha's premier hotel district.
We're seeking a professional, detail-oriented individual who thrives in fast-paced environments and embodies our commitment to exceptional service. If you're passionate about hospitality and ready to shine during the night shift, we encourage you to apply!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Monitor security protocols and safeguard guest belongings
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Prepare night audit reports and occupancy summaries
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic knowledge of hotel operations and local attractions
- Flexible schedule including weekends and holidays
- Valid driver's license (if required for shuttle duties)