Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent for our vibrant night shift! We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most dynamic hospitality markets. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, security, and maintenance teams
- Execute emergency procedures and incident documentation
- Monitor hotel security systems during overnight hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Valid Illinois driver's license (for airport runs)
- Basic knowledge of Chicago attractions and transportation