Job Description
Join our award-winning team at Grand Hotel Jacksonville as a Night Shift Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences during evening hours. This pivotal role combines hospitality excellence with operational precision in our luxury downtown property. Enjoy competitive compensation, premium benefits, and a supportive work environment where your growth is prioritized. If you thrive in dynamic settings and possess a passion for creating memorable stays, apply today to become the welcoming face of our hotel after dark!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Manage room assignments, key issuance, and security protocols
- Process payments accurately and maintain financial records
- Coordinate with housekeeping, maintenance, and security teams
- Monitor surveillance systems and respond to emergency situations
- Perform end-of-night audits and prepare daily reports
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Jacksonville attractions and transportation