Job Description
Join the vibrant hospitality team at Milwaukee Grand Hotel, where exceptional service meets urban elegance. We're seeking dedicated Front Desk Agents to deliver memorable guest experiences during our high-energy night shifts. This role is perfect for night owls who thrive in dynamic environments and value creating warm welcomes for international travelers and business guests alike. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Milwaukee's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in reservations and billing
- Respond promptly to guest inquiries and resolve complaints with professionalism and discretion
- Manage room assignments and maximize occupancy through strategic upselling techniques
- Coordinate with housekeeping, security, and maintenance teams to ensure seamless operations
- Handle cash transactions and credit card processing with strict adherence to financial protocols
- Maintain security protocols and monitor guest activity during overnight hours
- Prepare end-of-shift reports and update guest preference databases
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English; multilingual abilities a plus
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently during overnight shifts with minimal supervision
- Valid Wisconsin driver's license and clean driving record (if required for airport runs)
- Flexible availability including weekends, holidays, and overnight shifts