Job Description
Join our award-winning Atlanta hotel as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic professional to manage overnight operations, ensuring exceptional service during peak hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries, requests, and resolve issues promptly
- Maintain accurate reservation and billing records
- Coordinate with housekeeping and security departments
- Monitor lobby security and emergency protocols
- Process payments and manage cash drawer
- Prepare nightly reports and manage wake-up calls
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Proficiency with hotel management software
- Valid driver's license preferred
- Flexible availability including weekends/holidays
- Basic computer literacy