Job Description
Welcome to the heart of Silicon Valley! The Westin San Jose is seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. We are currently offering an Immediate Hire opportunity for a self-starter who thrives in a fast-paced, luxury hospitality environment.
If you are passionate about delivering exceptional guest experiences and want to work in one of the most vibrant cities in California, apply today. We offer a competitive compensation package, comprehensive benefits, and a chance to grow your career with a leader in the industry.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Manage the check-in and check-out process efficiently, including handling payments and verifying reservations.
- Handle guest inquiries, requests, and complaints with the highest level of professionalism and empathy.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Utilize property management systems (PMS) accurately to update guest information and track room status.
- Stay informed about local attractions, dining options, and transportation to provide accurate recommendations.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is preferred but not mandatory for the right candidate.
- Strong communication skills, both verbal and written, with a polished and professional demeanor.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- CPR/First Aid certification is a plus.
- A positive attitude and a genuine desire to exceed guest expectations.