Job Description
Join our award-winning team at Grand Legacy Hotels, where exceptional service meets Southern hospitality! We're seeking a dynamic Night Shift Front Desk Agent to become the welcoming face of our Fort Worth property. As a key ambassador of our brand, you'll deliver unforgettable experiences to our discerning guests while ensuring seamless operations during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hotel group. If you thrive in fast-paced environments and possess a passion for creating memorable guest interactions, we encourage you to apply today!
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Handle guest inquiries, requests, and resolve concerns with exceptional service
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and security teams for overnight operations
- Monitor security systems and respond to emergency protocols
- Prepare end-of-night reports and maintain accurate guest data
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth attractions and services
- Ability to stand for extended periods