Job Description
Join our dynamic Las Vegas team as a Front Desk Agent for our premium night shift! Be the first point of contact for high-profile guests in the world's entertainment capital. We're seeking a polished professional to deliver exceptional service while managing reservations, check-ins, and guest inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and the thrill of working in a 24/7 luxury environment. Perfect for night owls who excel in high-energy settings!
What We Offer:
- Industry-leading compensation with performance bonuses
- Health/dental/vision insurance + 401(k) match
- Complimentary meals during shifts
- Free parking and shuttle service
- Advancement opportunities to supervisory roles
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera PMS
- Handle VIP reservations and special requests with discretion
- Resolve guest complaints with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping/Security for guest safety
- Perform nightly audits and shift handovers
- Upsell hotel amenities and packages proactively
Qualifications
- 2+ years hotel front desk or luxury hospitality experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional conflict resolution and communication skills
- Ability to multitask in high-pressure environments
- Night shift availability (11 PM - 7 AM)
- Nevada Gaming Card certification (or willingness to obtain)
- Basic knowledge of Las Vegas attractions and events
- High school diploma or equivalent