Job Description
Join our award-winning Denver hospitality team as a Night Shift Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during our overnight operations. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Colorado's most vibrant cities. Our 4-diamond hotel offers state-of-the-art facilities and a supportive team culture.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation modifications and room assignments
- Resolve guest inquiries and service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Perform end-of-night reconciliation procedures
- Ensure lobby security and overnight guest safety protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (Opera/Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Flexibility to cover weekends and holidays
- Valid Colorado driver's license required
- First Aid/CPR certification preferred