Job Description
Join our award-winning team at Grand Bay Hotel as a Front Desk Agent for our dynamic night shift! Be the first point of contact for our discerning guests during the vibrant San Francisco nightlife hours. This premium opportunity offers competitive compensation, comprehensive benefits, and a chance to showcase your hospitality excellence in one of America's most iconic cities. We're seeking passionate professionals who thrive in fast-paced environments and deliver exceptional guest experiences around the clock.
Responsibilities
- Check in/out guests with precision and efficiency using our modern PMS system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Monitor surveillance systems and ensure safety protocols are strictly followed
- Upsell hotel amenities and services to enhance guest satisfaction and revenue
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- Minimum 1 year front desk or hospitality experience in high-volume settings
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera, Delphi preferred)
- Ability to multitask effectively during peak nighttime hours
- Valid California driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overtime as needed
- Basic knowledge of San Francisco attractions and transportation systems
- Professional appearance and fluency in English (Spanish a plus)