Job Description
Join our prestigious luxury hotel in the heart of Manhattan as a Night Shift Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and value creating memorable stays for international travelers. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our award-winning hospitality group.
Responsibilities
- Handle guest check-ins/checkouts efficiently with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests 24/7 via phone and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and security teams
- Resolve guest issues with discretion and urgency
- Prepare end-of-night reports and secure guest data
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Proficiency in Opera/PMS systems
- Valid New York State hospitality license
- Fluency in English; multilingual preferred
- Strong attention to detail and organizational abilities