Job Description
Welcome to The Grand Plaza Hotel, a beacon of luxury and comfort in the heart of Kansas City. We are currently seeking dynamic and detail-oriented individuals to join our elite hospitality team as Weekend Hospitality Hosts. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.
As a Weekend Host, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive compensation package, a vibrant team culture, and the flexibility to enjoy your weekdays off. Join us in making Kansas City's hospitality scene shine.
Responsibilities
- Guest Experience: Provide a warm, professional greeting and assistance to all guests, ensuring a seamless check-in and check-out process.
- Operational Excellence: Manage front desk operations, including handling payments, issuing keys, and answering inquiries efficiently.
- Issue Resolution: Handle guest complaints and requests promptly and professionally to maintain high satisfaction scores.
- Area Maintenance: Monitor lobby areas, concierge desks, and public spaces to ensure they are clean, organized, and inviting.
- Team Coordination: Collaborate closely with housekeeping and maintenance staff to ensure room readiness and operational efficiency.
- Event Support: Assist in coordinating services for weekend events and group bookings as required.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, customer service, or front desk operations.
- Availability: Must be available to work Friday, Saturday, and Sunday (Weekend Shifts only).
- Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
- Technology: Proficient in using hotel management software (PMS) and Microsoft Office Suite.
- Reliability: Strong time management skills and the ability to work well under pressure during peak weekend hours.