Job Description
The Opportunity: Pinnacle Hospitality Group is seeking an experienced and detail-oriented Night Shift Hotel Manager to join our elite team in Los Angeles. We pride ourselves on delivering world-class hospitality experiences, and we are looking for a leader who thrives in a fast-paced environment during the evening hours.
As the Night Shift Manager, you will oversee the smooth operation of the hotel from 10:00 PM to 6:00 AM. You will ensure the safety and security of our guests, manage the night audit, and handle guest inquiries with the same high standard of excellence as our day staff.
Why Join Us?
- Competitive hourly pay ranging from $22.00 - $30.00.
- Full medical, dental, and vision benefits.
- Employee discounts on dining and stays.
- A supportive and professional team culture.
Responsibilities
- Oversee all night operations, including front desk, housekeeping coordination, and security.
- Perform night audit functions, including posting charges, balancing accounts, and preparing reports.
- Resolve guest complaints or issues immediately and professionally.
- Ensure strict adherence to hotel safety and security protocols.
- Train and supervise night staff, including front desk agents and bell staff.
- Manage inventory levels for the night shift, including amenities and supplies.
Qualifications
- Minimum of 2-3 years of experience in hotel management, preferably in a luxury or mid-scale property.
- Strong knowledge of hotel management software (PMS) such as Opera or Micros.
- Excellent verbal and written communication skills in English.
- Flexibility to work nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- CPR and First Aid certification is preferred.