Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Colorado Springs! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our most critical operational hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and possess a passion for hospitality excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Colorado's premier destinations.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and VIP guest requests
- Resolve guest inquiries and operational issues promptly
- Monitor security systems and access control during night hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Prepare end-of-night reports and shift handovers
Qualifications
- Minimum 1 year hotel front desk experience required
- Proven ability to work independently during night shifts
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera)
- Valid Colorado driver's license preferred
- Ability to stand/walk for extended periods
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification a plus