Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown Seattle property. We're seeking a professional night shift expert to deliver exceptional guest experiences during evening and overnight hours. This role is ideal for detail-oriented individuals who thrive in fast-paced environments and value creating memorable stays for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Seattle's most vibrant neighborhoods.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage night audit processes including cash handling and reconciliation
- Respond to guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Coordinate with security and housekeeping teams for overnight operations
- Maintain security protocols and monitor property surveillance systems
- Process payments and manage billing discrepancies
- Prepare daily reports for management team review
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic knowledge of Seattle attractions and transportation
- Strong attention to detail in cash handling procedures