Job Description
Join our award-winning team at Grand Hotel San Jose as a Front Desk Agent for our dynamic night shift! We're seeking a hospitality professional to deliver exceptional guest experiences during our peak evening hours. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities. If you're a night owl with a passion for service, apply today!
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries, resolve issues, and provide local recommendations
- Operate property management systems (Opera/PMS) and process payments
- Monitor security protocols and manage emergency procedures overnight
- Coordinate with housekeeping and maintenance teams for guest requests
- Balance daily reports and ensure accurate cash handling
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Basic knowledge of San Jose attractions and transportation
- Flexibility to work weekends and holidays
- Valid California driver's license (if required for errands)