Job Description
Join our award-winning downtown Oklahoma City hotel as a Night Shift Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today to become part of Oklahoma's premier hospitality destination!
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and special requests
- Address guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Handle emergency situations calmly and according to protocols
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in hotel property management systems
- Ability to multitask in fast-paced environments
- Flexible schedule including nights, weekends, and holidays
- Basic computer literacy and cash handling experience