Job Description
Welcome to Grand Colorado Hotel, where exceptional hospitality meets modern comfort. We are currently seeking a dedicated Front Desk Agent to join our night shift team in Colorado Springs. If you thrive in a fast-paced environment and enjoy providing top-tier guest experiences, we want to hear from you.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed, secure, and valued from check-in to check-out. We offer competitive compensation, a supportive team culture, and opportunities for growth within the hospitality industry.
Responsibilities
- Manage guest check-in and check-out processes efficiently and accurately using the property management system.
- Respond to guest inquiries via phone, email, and in-person with a focus on problem-solving and service excellence.
- Monitor hotel security systems and perform regular patrols to ensure the safety and comfort of guests and staff.
- Assist with wake-up calls, room service orders, and concierge requests during late hours.
- Handle cash handling, credit card transactions, and balance daily reports accurately.
- Maintain the cleanliness and orderliness of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or equivalent is required; hospitality experience is a plus but not mandatory.
- Previous experience working in a front desk or hotel reception role is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Excellent communication and interpersonal skills are essential.
- Proficiency in Microsoft Office Suite and hotel property management software (PMS).
- Professional appearance and demeanor at all times.
- Ability to work independently with minimal supervision.