Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable guest experiences during our busiest overnight hours. No prior experience is required—just a passion for service and a willingness to learn. Enjoy competitive pay, flexible scheduling, and comprehensive training in a vibrant downtown Indianapolis location.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols and emergency procedures
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Basic computer proficiency (MS Office, reservation systems)
- Flexibility to work weekends and holidays
- Positive attitude and commitment to guest satisfaction
- No experience necessary—full training provided