Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent Night Shift! We're seeking a charismatic professional to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture in Jacksonville's premier hospitality district. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns with prompt, personalized service
- Manage room assignments and maximize occupancy through strategic upselling
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute emergency procedures and maintain safety protocols
- Prepare nightly reports and manage key inventory
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends/holidays
- Valid Florida driver's license preferred
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Professional appearance and polished demeanor